Pricing

Managed IT Pricing for fixed monthly IT support

Transparent starting prices for businesses that need managed IT services coverage, reliable IT support, Microsoft 365 help, cybersecurity, backups, and practical technology guidance without surprise scope.

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Clear plan levels Pricing starts with defined support scope
Monthly minimums Support relationships stay properly resourced
Onboarding upfront Cleanup and setup are not hidden in support
Room to scale Coverage can grow with risk and complexity

Managed Service Plans

Fixed monthly support plans based on coverage level

Plans are shown as fixed monthly starting points. Final scope depends on user count, devices, security requirements, backup needs, and onboarding condition.

Core

For small teams that need stable support, monitoring, patching, and Microsoft 365 help without deeper security coverage.

Starting at $119 /user/month

$950/month minimum Onboarding from $750
  • Remote assistance during agreed business hours for user accounts, access, devices, email, and common software issues. After-hours support is not included.
  • Monitoring and routine maintenance for supported devices and systems. Automated alerts do not mean 24/7 live help-desk access.
  • Coordination of routine operating-system and approved software updates. Major upgrades and specialized vendor applications may require separate project work.
  • Baseline malware and endpoint protection for supported devices. Advanced threat detection and response are included in higher coverage levels.
  • Troubleshooting for supported business computers and user accounts. Hardware purchases, replacement devices, and major rebuilds are quoted separately.
  • Day-to-day help with email, sign-in, collaboration, and common user issues. Migrations and major tenant redesigns are project work.
  • A repeatable checklist for standard account, access, and device changes when staff join or leave. Complex cleanup is scoped separately.
  • Review of the current setup with practical recommendations. Ongoing backup management and recovery testing are not included at this level.
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Most common fit

Business

For businesses where Microsoft 365, backups, endpoint security, onboarding, offboarding, and priority support matter day to day.

Starting at $169 /user/month

$1,500/month minimum Onboarding from $1,250
  • Includes all Core support, monitoring, maintenance, user-support, and baseline protection services.
  • Requests receive higher queue priority during agreed support hours based on business impact. This does not guarantee an immediate resolution.
  • Stronger endpoint protection and security controls beyond the Core baseline. Final tooling and licensing are confirmed in the proposal.
  • Guidance and configuration for supported email-security controls, suspicious-message protection, and safer account settings.
  • Management and monitoring of the agreed cloud-backup service. Licensing, storage, and major recovery projects may be quoted separately.
  • Coordinated account, access, permission, and supported-device changes for routine staff arrivals and departures.
  • Monitoring of agreed network devices and connectivity. Network redesigns, cabling, Wi-Fi projects, and replacement hardware are separate.
  • A quarterly review of support patterns, risks, device lifecycle, recurring issues, and upcoming technology priorities.
  • Review of security configuration, backup alerts, and recovery readiness. This is not a formal compliance audit or certification.
  • OnlineV contacts approved internet, software, hardware, or cloud vendors when resolving an ordinary support issue involving their service.
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Advanced

For teams with higher risk, stronger recovery needs, or more formal monitoring and security expectations.

Starting at $229 /user/month

$2,500/month minimum Onboarding from $2,500
  • Includes all Core and Business services, including priority support, stronger security, cloud-backup management, and quarterly reviews.
  • Automated monitoring and alerting operate around the clock for agreed systems. This does not provide a 24/7 live help desk.
  • Managed detection and response for covered systems using the agreed security platform. Exact systems, response scope, and licensing are confirmed separately.
  • Recurring practical security training for staff. Training format, frequency, and any simulated campaigns are confirmed during scoping.
  • Documentation of recovery priorities, responsibilities, dependencies, communication, and first-response procedures. It does not guarantee a specific recovery time.
  • Scheduled restore testing for agreed systems and data to verify that recovery works. Full disaster simulations may require separate scope.
  • Structured ownership, escalation, follow-up, and documentation for important technology vendors. Procurement and major vendor projects remain separate.
  • A monthly or every-two-month review of support, security, backups, risks, and priorities, with the cadence confirmed during scoping.
  • Help organizing relevant control, process, and technology evidence. OnlineV does not provide legal advice, certification, or a guarantee of compliance.
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How the final monthly price is set: user count, devices, security requirements, backup scope, and onboarding condition determine the confirmed plan. Monthly minimums keep support properly resourced. One-time onboarding starts at $750 and covers account review, documentation, device and security baselines, access cleanup, backup review, and stabilization planning.

AI & Project Pricing

Starting points for focused work

These figures are starting points or scope-based estimates, not fixed packages. Final pricing follows a review of the workflow, systems, risk, and result you need.

AI and automation

AI Readiness WorkshopCurrent AI use review, safe-use rules, data handling guidance, and practical use-case shortlist. Typical starting point: $1,500 Workflow Review & PrototypeOne defined workflow, process mapping, automation options, and a practical test of whether AI or automation is useful. Quoted after workflow review Automation BuildMulti-step workflow automation with system integrations, human review points, documentation, testing, and handoff. Project-based quote AI Care & ImprovementMonitoring, workflow adjustments, prompt and process updates, light training, and improvement review after a workflow is live. Optional monthly support

Specialized services

Standalone Microsoft 365 Admin SupportLightweight Microsoft 365 user, email, license coordination, and security-setting support outside a managed plan. Starting at $249/month Email Setup and MigrationMigration planning, mailbox setup, DNS changes, and post-migration cleanup. Starting at $1,250/project User Onboarding and OffboardingConsistent setup and removal of user accounts, devices, and permissions. Quoted after account/device review Vendor CoordinationHelp working with internet providers, telecom, software vendors, printers, and cloud providers outside a managed plan. Starting at $150/month IT Planning and AdvisoryPractical guidance for technology decisions, upgrades, priorities, and next steps. Starting at $300/session Network and InfrastructureSupport for business networks, Wi-Fi, remote access, servers, and infrastructure improvements. Starting at $1,500/project
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How Pricing Works

Clear scope before you commit

Managed support covers the agreed recurring service. The final quote reflects the environment and separates project work so the monthly plan stays predictable.

What affects the final quote

User and device count, Microsoft 365 or Google Workspace setup, server or network complexity, cybersecurity requirements, backup expectations, onboarding condition, and whether support is local, remote, or mixed.

Common items quoted separately

  • Microsoft 365 or Google Workspace licensing
  • Hardware and software subscriptions
  • Major migrations
  • Server, network, or Wi-Fi projects
  • After-hours emergency support
  • Compliance projects
  • Large cleanup or remediation work
  • On-site work outside included scope
Environment review Understand what you have now and where the meaningful gaps are.
Prioritized scope Separate urgent work from improvements that can wait.
Clear recommendation See cost, risk, expected outcome, and separately quoted work.

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Pricing FAQ

How to read the starting prices

The goal is clear public pricing without pretending every business environment is identical.

Is this fixed monthly pricing?

Yes. Managed IT plans use fixed monthly pricing after scope is confirmed. User count, devices, security needs, backup expectations, onboarding condition, and separately quoted work still affect the final proposal.

Why is there a monthly minimum?

Small environments still require monitoring, documentation, security review, vendor coordination, and a reliable support process. The minimum keeps the relationship properly staffed and prevents support from becoming underpriced break-fix work.

Are licensing and subscriptions included?

No. Microsoft 365, Google Workspace, security tools, backup tools, hardware, and other subscriptions are quoted separately unless a proposal explicitly bundles them.

Is onboarding required?

Yes. Onboarding provides time to review accounts, devices, security settings, backups, documentation, and access before OnlineV takes responsibility for support.

Is on-site support included?

Remote support is the default. On-site work is included only when the proposal says so; otherwise it is quoted separately based on the work required.

Confirm the right coverage and price

Review your users, systems, priorities, and support expectations with OnlineV. You will get a clearer view of the suitable plan, onboarding scope, and separately quoted work.

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