Co-Managed IT Support
Extra capacity alongside internal IT
Add support, escalation, and specialist help while your internal team keeps defined ownership.
When this fits
A useful starting point when…
Your internal IT contact needs extra capacity.
Escalations or projects require skills beyond the existing team.
Responsibilities between internal staff and vendors need clarity.
Scope and boundaries
Know what the work covers.
What can be included
- Escalation support for internal staff
- Microsoft 365 and cloud administration help
- Cybersecurity and backup planning support
- Monitoring and maintenance guidance
- Project scoping and vendor coordination
- Documentation and practical recommendations
Agree separately
- Internal ownership does not disappear; responsibilities must be divided explicitly.
- Coverage, privileged access, escalation, and project work need agreed boundaries.
- It is not automatically a fully outsourced Managed IT agreement.
How work starts
Start with a defined next step.
- 01
Review the need
Review internal responsibilities, workload, tools, and capacity gaps.
- 02
Agree the scope
Agree ownership, access, escalation, documentation, and coverage.
- 03
Deliver and follow up
Provide agreed support or project assistance with coordinated handoffs.
Scope and pricing
Price the work.
Not assumptions.
Coverage and deliverables are agreed before work starts. Projects, hardware, licensing, and subscriptions are priced according to your proposal.
View PricingFactors to discuss
- Capacity and specialist needs
- Responsibility split
- Tools, access, and supported systems
- Coverage and project scope
Related services
A different need? Start here.
Common questions
Before you decide.
What is co-managed IT support?
Co-managed IT support means an outside provider works with your internal IT contact or operations lead instead of replacing them completely.
When does co-managed IT make sense?
It makes sense when internal knowledge exists but the business needs more capacity, escalation, Microsoft 365 help, cybersecurity support, backup planning, monitoring, or project work.
Can OnlineV work with our existing IT person?
Yes. The scope should define what stays internal, what OnlineV supports, and how escalations, documentation, and recurring work are handled.
Is co-managed IT different from outsourced IT?
Yes. Outsourced IT usually means the provider owns most IT support. Co-managed IT keeps internal ownership while adding outside help and escalation capacity.
Your next step
Bring the need.
We’ll help define the scope.
Start with a free 15-minute conversation about the current issue, systems, and priorities.