Microsoft 365 Support
Microsoft 365 support for daily operations
Help with users, licensing, collaboration, permissions, and everyday Microsoft 365 administration.
When this fits
A useful starting point when…
Users need help with email, Teams, or file access.
Accounts, licenses, and permissions change regularly.
Your tenant needs clearer day-to-day administration.
Scope and boundaries
Know what the work covers.
What can be included
- Microsoft 365 user and license support
- Teams, SharePoint, and OneDrive cleanup guidance
- Access and permission review
- Security settings and MFA recommendations
- Migration and remote work support
Agree separately
- Migrations, major implementations, and tenant restructuring are separate project scope.
- Microsoft subscriptions and licensing are quoted according to the proposal.
- Support cannot guarantee resolution of Microsoft platform outages.
How work starts
Start with a defined next step.
- 01
Review the need
Review users, applications, licenses, permissions, and recurring issues.
- 02
Agree the scope
Agree administration coverage, access, support hours, and escalation.
- 03
Deliver and follow up
Support everyday requests, account changes, and agreed tenant administration.
Scope and pricing
Price the work.
Not assumptions.
Coverage and deliverables are agreed before work starts. Projects, hardware, licensing, and subscriptions are priced according to your proposal.
View PricingFactors to discuss
- Users and tenant complexity
- Applications and permissions
- Support coverage and administration scope
- Licensing and subscriptions
Related services
A different need? Start here.
Common questions
Before you decide.
What does ongoing Microsoft 365 support include?
It can include users, licensing, account changes, Teams, SharePoint, OneDrive, Outlook, permissions, external sharing, MFA, and routine administration.
Can OnlineV help with onboarding and offboarding?
Yes. User setup, license assignment, access changes, MFA, shared resources, and account removal can be organized into a repeatable process.
When does support become a consulting project?
A migration, tenant redesign, large permission cleanup, SharePoint implementation, or Copilot-readiness project normally needs a defined project scope.
Can Microsoft 365 support be part of managed IT?
Yes. Recurring Microsoft 365 administration can be included within a managed IT plan when the responsibilities and coverage are defined.
Your next step
Bring the need.
We’ll help define the scope.
Start with a free 15-minute conversation about the current issue, systems, and priorities.