Pricing

Business technology pricing.

Monthly managed services and scoped projects for IT, security, cloud, and practical AI.

Starting prices in CAD. Recurring pricing is confirmed after scope agreement.

Ongoing management

Choose the coverage your business needs.

Three levels of managed service work. Monthly minimums and one-time onboarding apply; tools and other exclusions are quoted separately unless your proposal includes them.

Core

For small teams that need stable support, monitoring, patching, and Microsoft 365 help without deeper security coverage.

Starting at$119/user/month

$950/month minimum

One-time Onboarding from $750

Business-hours remote support
Remote assistance during agreed business hours for user accounts, access, devices, email, and common software issues. After-hours support is not included.
Monitoring and patch coordination
Monitoring and routine maintenance for supported devices and systems. Automated alerts do not mean 24/7 live help-desk access. Coordination of routine operating-system and approved software updates. Major upgrades and specialized vendor applications may require separate project work.
User and device support
Troubleshooting for supported business computers and user accounts. Hardware purchases, replacement devices, and major rebuilds are quoted separately. A repeatable checklist for standard account, access, and device changes when staff join or leave. Complex cleanup is scoped separately.
Microsoft 365 / Google Workspace user support
Day-to-day help with email, sign-in, collaboration, and common user issues. Migrations and major tenant redesigns are project work.
Baseline protection and recommendations
Baseline malware and endpoint protection for supported devices. Advanced threat detection and response are included in higher coverage levels. Review of the current setup with practical recommendations. Ongoing backup management and recovery testing are not included at this level.

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Business

For businesses where Microsoft 365, backups, endpoint security, onboarding, offboarding, and priority support matter day to day.

Starting at$169/user/month

$1,500/month minimum

One-time Onboarding from $1,250

Everything in Core
Includes all Core support, monitoring, maintenance, user-support, and baseline protection services.
Priority support during agreed hours
Requests receive higher queue priority during agreed support hours based on business impact. This does not guarantee an immediate resolution.
Advanced endpoint and email-security services
Stronger endpoint protection and security controls beyond the Core baseline. Final tooling and licensing are confirmed in the proposal. Guidance and configuration for supported email-security controls, suspicious-message protection, and safer account settings.
Cloud & on-premises backup management
Management and monitoring of backups for agreed cloud and on-premises systems. Covered systems, retention and responsibilities are confirmed in the proposal. Licensing, storage and major recovery work are quoted separately.
Quarterly IT review; security and backup review
A quarterly review of support patterns, risks, device lifecycle, recurring issues, and upcoming technology priorities. Review of security configuration, backup alerts, and recovery readiness. This is not a formal compliance audit or certification.

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Advanced

For teams with higher risk, stronger recovery needs, or more formal monitoring and security expectations.

Starting at$229/user/month

$2,500/month minimum

One-time Onboarding from $2,500

Everything in Business
Includes all Core and Business services, including priority support, stronger security, cloud and on-premises backup management for agreed systems, and quarterly reviews.
Automated 24/7 monitoring—not a live help desk
Automated monitoring and alerting operate around the clock for agreed systems. This does not provide a 24/7 live help desk.
MDR threat detection and response
Managed detection and response for covered systems using the agreed security platform. Exact systems, response scope, and licensing are confirmed separately.
Recovery planning and testing
Documentation of recovery priorities, responsibilities, dependencies, communication, and first-response procedures. It does not guarantee a specific recovery time. Scheduled restore testing for agreed systems and data to verify that recovery works. Full disaster simulations may require separate scope.
Training and structured reviews
Recurring practical security training for staff. Training format, frequency, and any simulated campaigns are confirmed during scoping. A monthly or every-two-month review of support, security, backups, risks, and priorities, with the cadence confirmed during scoping.

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Service work is not the same as software licensing.

Microsoft 365 and Google Workspace licenses, security and backup tools or subscriptions, hardware, onboarding, projects, on-site work outside included scope, and after-hours support are quoted separately unless explicitly included in your proposal.

Illustration—not a quote: Five Core users at $119/user/month calculate to $595. The $950 monthly minimum applies instead, before separately quoted costs. One-time Core onboarding starts at $750. Final pricing follows an environment and scope review.

Full coverage comparison

See what each level adds.

Business includes all Core coverage. Advanced includes all Core and Business coverage. The columns below show each level’s listed services and additions—not bundled software licenses.

Support hours: Human support is during agreed hours. Automated 24/7 monitoring does not mean a 24/7 live help desk. Priority does not guarantee immediate resolution.

Support

Core

Business-hours remote help desk
Remote assistance during agreed business hours for user accounts, access, devices, email, and common software issues. After-hours support is not included.
Device and user support
Troubleshooting for supported business computers and user accounts. Hardware purchases, replacement devices, and major rebuilds are quoted separately.

Business

Includes Core coverage

Everything in Core
Includes all Core support, monitoring, maintenance, user-support, and baseline protection services.
Priority remote support
Requests receive higher queue priority during agreed support hours based on business impact. This does not guarantee an immediate resolution.

Advanced

Includes Core and Business coverage

Everything in Business
Includes all Core and Business services, including priority support, stronger security, cloud and on-premises backup management for agreed systems, and quarterly reviews.

Maintenance

Core

Remote monitoring and maintenance
Monitoring and routine maintenance for supported devices and systems. Automated alerts do not mean 24/7 live help-desk access.
Patch coordination
Coordination of routine operating-system and approved software updates. Major upgrades and specialized vendor applications may require separate project work.

Business

Includes Core coverage

No additional service listed in this area.

Advanced

Includes Core and Business coverage

24/7 monitoring
Automated monitoring and alerting operate around the clock for agreed systems. This does not provide a 24/7 live help desk.

Accounts & Cloud

Core

Microsoft 365 or Google Workspace user support
Day-to-day help with email, sign-in, collaboration, and common user issues. Migrations and major tenant redesigns are project work.
Basic onboarding and offboarding checklist
A repeatable checklist for standard account, access, and device changes when staff join or leave. Complex cleanup is scoped separately.

Business

Includes Core coverage

User onboarding and offboarding process
Coordinated account, access, permission, and supported-device changes for routine staff arrivals and departures.

Advanced

Includes Core and Business coverage

No additional service listed in this area.

Security & Training

Core

Basic endpoint protection
Baseline malware and endpoint protection for supported devices. Advanced threat detection and response are included in higher coverage levels.

Business

Includes Core coverage

Advanced endpoint security
Stronger endpoint protection and security controls beyond the Core baseline. Final tooling and licensing are confirmed in the proposal.
Email security guidance and setup
Guidance and configuration for supported email-security controls, suspicious-message protection, and safer account settings.

Advanced

Includes Core and Business coverage

MDR threat detection and response
Managed detection and response for covered systems using the agreed security platform. Exact systems, response scope, and licensing are confirmed separately.
Security awareness training
Recurring practical security training for staff. Training format, frequency, and any simulated campaigns are confirmed during scoping.

Backups & Recovery

Core

Basic backup and security recommendations
Review of the current setup with practical recommendations. Ongoing backup management and recovery testing are not included at this level.

Business

Includes Core coverage

Cloud & on-premises backup management
Management and monitoring of backups for agreed cloud and on-premises systems. Covered systems, retention and responsibilities are confirmed in the proposal. Licensing, storage and major recovery work are quoted separately.

Advanced

Includes Core and Business coverage

Disaster recovery planning
Documentation of recovery priorities, responsibilities, dependencies, communication, and first-response procedures. It does not guarantee a specific recovery time.
Backup recovery testing
Scheduled restore testing for agreed systems and data to verify that recovery works. Full disaster simulations may require separate scope.

Networks

Core

No separate inclusion listed.

Business

Includes Core coverage

Basic network monitoring
Monitoring of agreed network devices and connectivity. Network redesigns, cabling, Wi-Fi projects, and replacement hardware are separate.

Advanced

Includes Core and Business coverage

No additional service listed in this area.

Reviews

Core

No separate inclusion listed.

Business

Includes Core coverage

Quarterly IT review
A quarterly review of support patterns, risks, device lifecycle, recurring issues, and upcoming technology priorities.
Security and backup review
Review of security configuration, backup alerts, and recovery readiness. This is not a formal compliance audit or certification.

Advanced

Includes Core and Business coverage

Monthly or bi-monthly IT and security review
A monthly or every-two-month review of support, security, backups, risks, and priorities, with the cadence confirmed during scoping.

Vendor Coordination

Core

No separate inclusion listed.

Business

Includes Core coverage

Vendor coordination for normal support issues
OnlineV contacts approved internet, software, hardware, or cloud vendors when resolving an ordinary support issue involving their service.

Advanced

Includes Core and Business coverage

More formal vendor coordination
Structured ownership, escalation, follow-up, and documentation for important technology vendors. Procurement and major vendor projects remain separate.

Documentation

Core

No separate inclusion listed.

Business

Includes Core coverage

No additional service listed in this area.

Advanced

Includes Core and Business coverage

Compliance-supporting documentation where appropriate
Help organizing relevant control, process, and technology evidence. OnlineV does not provide legal advice, certification, or a guarantee of compliance.

Other engagements

You don’t need a managed plan for every project.

AI & Automation

Readiness, workflow review, implementation, and optional ongoing care are separately scoped options—not compulsory stages. Simpler automation may be preferable to AI.

AI Readiness WorkshopCurrent AI use review, safe-use rules, data handling guidance, and practical use-case shortlist.Typical starting point: $1,500 Workflow Review & PrototypeOne defined workflow, process mapping, automation options, and a practical test of whether AI or automation is useful.Quoted after workflow review Automation BuildMulti-step workflow automation with system integrations, human review points, documentation, testing, and handoff.Project-based quote AI Care & ImprovementMonitoring, workflow adjustments, prompt and process updates, light training, and improvement review after a workflow is live.Optional monthly support

Technology Projects & Standalone Support

Standalone Microsoft 365 Admin SupportLightweight Microsoft 365 user, email, license coordination, and security-setting support outside a managed plan.Starting at $249/month Email Setup and MigrationMigration planning, mailbox setup, DNS changes, and post-migration cleanup.Starting at $1,250/project User Onboarding and OffboardingConsistent setup and removal of user accounts, devices, and permissions.Quoted after account/device review Vendor CoordinationHelp working with internet providers, telecom, software vendors, printers, and cloud providers outside a managed plan.Starting at $150/month IT Planning and AdvisoryPractical guidance for technology decisions, upgrades, priorities, and next steps.Starting at $300/session Network and InfrastructureSupport for business networks, Wi-Fi, remote access, servers, and infrastructure improvements.Starting at $1,500/project

Support alongside your internal IT team.

Co-Managed IT adds agreed capacity, responsibilities, and escalation alongside your team. Pricing is individually scoped around the work and coverage required.

Explore Co-Managed IT

How your quote is confirmed

Agree the scope before work starts.

What affects the quote

User and device count, Microsoft 365 or Google Workspace setup, server or network complexity, cybersecurity requirements, backup expectations, onboarding condition, and whether support is local, remote, or mixed.

Onboarding reviews accounts, documentation, devices, security baselines, access, backups, and stabilization needs. Its scope and price are confirmed for the selected plan and environment.

Common items quoted separately

Microsoft 365 or Google Workspace licensing
Hardware and software subscriptions
Major migrations
Server, network, or Wi-Fi projects
After-hours emergency support
Compliance projects
Large cleanup or remediation work
On-site work outside included scope

Common questions

Before you choose a plan.

Is this fixed monthly pricing?

Yes. Managed IT plans use fixed monthly pricing after scope is confirmed. User count, devices, security needs, backup expectations, onboarding condition, and separately quoted work still affect the final proposal.

Why is there a monthly minimum?

Small environments still require monitoring, documentation, security review, vendor coordination, and a reliable support process. The minimum keeps the relationship properly staffed and prevents support from becoming underpriced break-fix work.

Are licensing and subscriptions included?

No. Microsoft 365, Google Workspace, security tools, backup tools, hardware, and other subscriptions are quoted separately unless a proposal explicitly bundles them.

Is onboarding required?

Yes. Onboarding provides time to review accounts, devices, security settings, backups, documentation, and access before OnlineV takes responsibility for support.

Is on-site support included?

Remote support is the default. On-site work is included only when the proposal says so; otherwise it is quoted separately based on the work required.

Confirm the right coverage and price.

Bring your user count, current systems, support priorities, and vendor arrangements. We’ll help define the service scope, onboarding, and separately quoted work.

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